FREQUENTLY ASKED QUESTIONS

1. WHAT IS THE PHOENIX LITE 3?

The Phoenix Lite 3 is a professional automotive diagnostic tool designed to help users identify vehicle faults efficiently. It provides access to multiple vehicle systems and diagnostic functions, helping technicians and vehicle professionals perform troubleshooting, system scans, and maintenance tasks more conveniently.

2. WHAT DIAGNOSTIC FUNCTIONS DOES THE PHOENIX LITE 3 SUPPORT?

The Phoenix Lite 3 supports a range of professional diagnostic functions, including full-system diagnostics, fault code reading and clearing, live data viewing, AutoScan, and various service functions.

Available functions and vehicle coverage may vary depending on the vehicle manufacturer, model, model year, system, and software version. We recommend checking compatibility before purchasing if you require a specific function.

3. IS THE PHOENIX LITE 3 COMPATIBLE WITH ALL VEHICLES?

Vehicle compatibility varies depending on the manufacturer, model, year, ECU, and required diagnostic function.

Although the Phoenix Lite 3 is designed to support a wide range of vehicles, not every diagnostic or service function is available for every vehicle. If you are unsure about compatibility, please contact us at maiko9991@gmail.com before ordering.

4. HOW LONG DOES SHIPPING TAKE?

Our estimated standard delivery time is 3–7 business days after your order has been processed and dispatched.

Delivery times are estimates and may occasionally be affected by carrier delays, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.

Where tracking is available, tracking information will be provided after dispatch.

5. DO YOU OFFER FREE SHIPPING?

Yes. Free standard shipping is available on eligible orders placed through sxmntq.shop.

Any exceptional shipping charges that may apply to a particular destination or shipping method will be clearly communicated before the order is completed.

6. CAN I RETURN MY ORDER?

Yes. We offer a 30-day return policy, meaning you may request an eligible return within 30 days after receiving your item.

Returned products must meet the conditions stated in our Refund and Return Policy, including being in the same condition as received, unused or unworn where applicable, and returned with the original packaging and included accessories.

Please contact maiko9991@gmail.com before returning any product. Returns sent without prior authorization may not be accepted.

7. DO EU CUSTOMERS HAVE A 14-DAY RIGHT OF WITHDRAWAL?

Yes. Where applicable under European Union consumer protection law, customers generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason, subject to applicable legal exceptions.

This statutory right is separate from our voluntary 30-day return policy and does not limit any mandatory consumer rights available under applicable law.

8. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DOES NOT WORK CORRECTLY?

Please inspect your order after delivery. If your Phoenix Lite 3 arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs or other relevant information where appropriate. We will review the issue and provide an appropriate solution in accordance with our Refund and Return Policy.

Customer Service: maiko9991@gmail.com
Store: sxmntq.shop
Company: Wood Water Films GmbH
Address: Mareschstraße 15, 12055 Berlin, Germany